Help
You can find answers about payment, participant requirements, private groups and cancellations. For an active trip, message the provider.
Do I pay online?
You pay the provider on arrival. No payment is due on Crete Activities.
How do I choose the right activity?
You can check the duration, difficulty, minimum age and required experience on each activity page. Read what to bring before you book.
Can children join?
You can see the minimum age and child price on the activity page. Enter each child’s age for the correct price.
Can I book a private group?
You can choose a private group when the activity offers it. The group price and maximum group size appear before you send a request.
Can I cancel?
Yes. The cancellation policy is on each activity.
- Flexible: free until 24 hours before start.
- Moderate: free until 48 hours before start.
- Strict: free until 7 days before start.
If you cancel before the deadline, you receive a full refund. After the deadline, the policy refund is zero. The business can still give a full or partial goodwill refund.
How does the provider get paid?
Customers pay you on arrival. No online payment or booking fee applies.
How do I contact the business?
After you send a request, you can message the business from the trip page. You can also use the public phone or email on the business page.
What does 'Listed from public information' mean?
The business has not claimed that page. Its details came from information already available to the public, so some details may be incomplete. You can still send a request. The site team can help it reach the business.
What happens after I send a request?
Your provider has up to 24 hours to answer, or until two hours before the start when sooner. Instant book confirms immediately.
What if the business does not answer?
Your request expires if the provider does not answer before its response deadline. You can then choose another activity.
How do I get help with the site?
For a trip, message the provider. For account help or an incorrect page, write to market@koglabs.com.
Still stuck? Read how booking works or write to market@koglabs.com.